Refund policy

At A Royal Bouquet, we strive to provide you with the highest quality floral arrangements and exceptional customer service. 

It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions. Unfortunately, once we dispatch our flowers a number pf changes in condition may result in their longevity being reduced. 

Care instructions must be followed thoroughly in order to increase the life span and enjoyment of your flowers. To assist in prolonging their life, we recommend cutting the stems on a sharp angle and changing the water in the case every two days. Factors that may effect the longevity of the flowers include air-conditioning, extreme heat or changes in climate. 

If you are not 100% satisfied with your order, please get in touch with us to resolve this matter. Any issues must be addressed within 24-48 hours of receiving your items. We reserve the right to request a photo of the product to assist with the assessment of an offer of replacement or refund. If an item is replaced or refunded, the original item must be available for return.